{"id":2346,"date":"2022-12-21T15:50:55","date_gmt":"2022-12-21T15:50:55","guid":{"rendered":"http:\/\/allos.pt\/?page_id=2346"},"modified":"2023-01-05T11:54:28","modified_gmt":"2023-01-05T11:54:28","slug":"questoes-frequentes","status":"publish","type":"page","link":"https:\/\/allos.pt\/en\/questoes-frequentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div id=\"fws_6a1b4cf21d5e9\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"4%\" data-bottom-percent=\"2%\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: calc(100vw * 0.04); padding-bottom: calc(100vw * 0.02); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col centered-text no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h3>Frequently Asked Questions<\/h3>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_6a1b4cf21e6f5\"  data-column-margin=\"default\" data-midnight=\"dark\" data-bottom-percent=\"6%\"  class=\"wpb_row vc_row-fluid vc_row  right_padding_15pct left_padding_15pct\"  style=\"padding-top: 0px; padding-bottom: calc(100vw * 0.06); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"toggles accordion\" data-br=\"none\" data-starting=\"default\" data-style=\"default\"><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>Allos, who are you?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672918371392\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>Allos Jewellery, Unipessoal Lda<br \/>\n517268540<br \/>\nRua Jos\u00e9 Adelino da Silva, n\u00ba 96,<br \/>\n3045-479<br \/>\nTaveiro, Coimbra<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>I have a question, how can I do it? <\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672918520668\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>For any questions or clarifications send us an email to <a href=\"mailto:geral@allos.pt\">geral@allos.pt.<\/a><\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>Where do you produce your pieces? <\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672918631810\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>Allos jewelry is produced in mainland Portugal.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>What material are your pieces made of?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672918680147\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>Allos jewelry is crafted in 925 sterling silver or 19.2k gold.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>Do you have any repairing services?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672918819372\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>Sim. A Allos \u00e9 um elemento eterno, mas mesmo a eternidade tem percal\u00e7os.<br \/>\nYes. Allos is an eternal element, but even eternity has its pitfalls.\nIf necessary, we have this service available at an associated cost.\nContact us at geral@allos.pt.<br \/>\nContacte-nos para <a href=\"mailto:geral@allos.pt\">geral@allos.pt<\/a>.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>Do you make custom jewelry?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672919047452\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div class=\"QcsUad BDJ8fb\">\n<div class=\"XL3Kf\">\n<div class=\"a8FIud X0rvP L6rCcb\">\n<div data-show-delay-ms=\"250\" data-append-to-body=\"false\" data-propagate-tooltip-mouseover-events=\"true\" data-anchor-corner=\"bottom-end\" data-enable-skip-handler=\"false\" data-popup-corner=\"top-end\">\n<div class=\"B2mKhd eQGGme xGUN1\">\n<div class=\"QcsUad BDJ8fb\">\n<div class=\"XL3Kf\">\n<div class=\"a8FIud X0rvP L6rCcb\">\n<div data-show-delay-ms=\"250\" data-append-to-body=\"false\" data-propagate-tooltip-mouseover-events=\"true\" data-anchor-corner=\"bottom-end\" data-enable-skip-handler=\"false\" data-popup-corner=\"top-end\">\n<div>\n<div class=\"VfPpkd-Bz112c-RLmnJb\">We are currently focused on creating the Allos collection but, who knows, in the future.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>What types of payments does Allos accept?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1671639386648\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div class=\"QcsUad BDJ8fb\">\n<div class=\"XL3Kf\">\n<div class=\"a8FIud X0rvP L6rCcb\">\n<div data-show-delay-ms=\"250\" data-append-to-body=\"false\" data-propagate-tooltip-mouseover-events=\"true\" data-anchor-corner=\"bottom-end\" data-enable-skip-handler=\"false\" data-popup-corner=\"top-end\">\n<div class=\"B2mKhd eQGGme xGUN1\">\n<div class=\"QcsUad BDJ8fb\">\n<div class=\"XL3Kf\">\n<div class=\"a8FIud X0rvP L6rCcb\">\n<div data-show-delay-ms=\"250\" data-append-to-body=\"false\" data-propagate-tooltip-mouseover-events=\"true\" data-anchor-corner=\"bottom-end\" data-enable-skip-handler=\"false\" data-popup-corner=\"top-end\">\n<div class=\"VfPpkd-Bz112c-RLmnJb\">We accept Multibanco, MBWay, Visa, MasterCard.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>Is my payment information secure?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672919205023\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div class=\"QcsUad BDJ8fb\">\n<div class=\"XL3Kf\">\n<div class=\"a8FIud X0rvP L6rCcb\">\n<div data-show-delay-ms=\"250\" data-append-to-body=\"false\" data-propagate-tooltip-mouseover-events=\"true\" data-anchor-corner=\"bottom-end\" data-enable-skip-handler=\"false\" data-popup-corner=\"top-end\">\n<div class=\"B2mKhd eQGGme xGUN1\">\n<div class=\"QcsUad BDJ8fb\">\n<div class=\"XL3Kf\">\n<div class=\"a8FIud X0rvP L6rCcb\">\n<div data-show-delay-ms=\"250\" data-append-to-body=\"false\" data-propagate-tooltip-mouseover-events=\"true\" data-anchor-corner=\"bottom-end\" data-enable-skip-handler=\"false\" data-popup-corner=\"top-end\">\n<div class=\"VfPpkd-Bz112c-RLmnJb\">No financial information is permanently or temporarily stored on our server. Allos has a contract with official and reliable financial agents who provide this type of service to guarantee the security of Allos customers' data.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>Does Allos ship worldwide?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672919347227\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>Allos ships almost everywhere in the world. If your country is not on the checkout list, please contact us via email.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>And delivery fees? <\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672919471326\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>Any type of fee or tax inherent in global orders are the responsibility of the buyer.<br \/>\nEven so, as Allos is a brand based in Portugal, there are no fees or taxes for shipments to European Union countries.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle extra-color-3\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" class=\"toggle-heading\"><i class=\"fa fa-plus-circle\"><\/i>How does your return policy work?<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1672919578474\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p>You can always return the purchased products as long as they are not personalized. Damaged products or packaging are also not accepted. Returned products must arrive at our headquarters within a maximum period of 15 days. Costs for this return are the responsibility of the buyer.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Quest\u00f5es Frequentes Allos, quem s\u00e3o? Allos Jewellery, Unipessoal Lda 517268540 Rua Jos\u00e9 Adelino da Silva, n\u00ba 96, 3045-479 Taveiro, Coimbra Tenho uma d\u00favida, como posso fazer? Para qualquer d\u00favida ou...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2346","page","type-page","status-publish"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/allos.pt\/en\/wp-json\/wp\/v2\/pages\/2346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allos.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allos.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allos.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allos.pt\/en\/wp-json\/wp\/v2\/comments?post=2346"}],"version-history":[{"count":33,"href":"https:\/\/allos.pt\/en\/wp-json\/wp\/v2\/pages\/2346\/revisions"}],"predecessor-version":[{"id":2616,"href":"https:\/\/allos.pt\/en\/wp-json\/wp\/v2\/pages\/2346\/revisions\/2616"}],"wp:attachment":[{"href":"https:\/\/allos.pt\/en\/wp-json\/wp\/v2\/media?parent=2346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}